…A Petty Trader, Amajor Martha Marvelous, Loses Almost N200,000 in Unauthorized Transaction
In a disconcerting turn of events, a customer of Kuda Microfinance Bank, Amajor Martha Marvelous, has sounded the alarm after discovering the sudden disappearance of her hard-earned savings from her account. The unauthorized transaction, amounting to almost two hundred thousand naira, occurred on December 16, 2023.
Marvelous recounts receiving a debit alert of N199,300.00, claiming she made a transfer to one Chukwuebuka Ebereamah, a person unknown to her. Despite her immediate complaint to Kuda Bank’s customer care, the funds were not refunded by the promised date of December 18, 2023.
Taking matters into her own hands, Marvelous visited Kuda Bank’s headquarters at 151 Herbert Macaulay Road, Yaba, Lagos State, on the specified date. To her dismay, she was informed that her money had been transferred to an Aku Microfinance Bank account owned by Chukwuebuka Ebereamah.
Mrs. Amara, a Kuda Bank representative, reportedly told Marvelous that her account was ‘compromised’ but offered little assistance in resolving the issue. Marvelous revealed that she was directed to obtain a police report and informed that a valid court order was required before her money could be refunded.
Despite reaching out to Kuda Bank through official channels, including the WhatsApp number, Marvelous claims that promises of resolution were not met. The bank allegedly stopped responding to her emails and even deleted messages related to her complaints. Our attempts to reach a representative or media handler of Kuda Microfinance Bank for comment were unsuccessful.
As Marvelous grapples with the loss of her savings, this incident raises concerns about the security and responsiveness of financial institutions in protecting customers from unauthorized transactions.