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A construction worker based in Port Harcourt, Chinedu Uchendu (not real name), has come forward with a distressing account of unauthorized transactions totalling N278,000 from his First Bank account. Despite prompt action, the unfortunate incident unfolded, leaving Uchendu questioning the security measures in place.
Uchendu reported waking up to debit notifications in the early hours of December 16, prompting an immediate call to the bank’s customer care centre. Despite his efforts, the funds were continually siphoned from his account, reaching over N200,000, leading to significant financial repercussions.
First Bank’s initial response involved advising Uchendu to wait until Monday to report the issue at a branch. Subsequent contacts with customer care revealed conflicting information, with some agents stating the account was under lien, while others remained unaware of the unauthorized transactions.
Despite assurances that his card had been blocked, Uchendu continued to receive debit alerts until his account was completely emptied. A visit to the bank’s branch in Woji, Port Harcourt, brought little solace, as officials expressed pessimism regarding the chances of recovering the lost funds.
Some of the screenshots from the unauthorised debit
When contacted, Adedolapo, a customer representative agent at First Bank, revealed that the fraudulent transaction occurred on the web and the funds were sent to MSports. However, Uchendu strongly disputes this, stating that he never saved his PIN or card verification value (CVV) on the platform. He is currently seeking a full investigation and a refund from the bank.
First Bank assured that a chargeback had been initiated, and they would provide Uchendu with a journal of the transaction. Nevertheless, the bank advised him to engage MSports for further discussions on the matter and to visit any branch to request the transaction journal.
