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In compliance with Lagos State law on People with Special Needs, the Federal Airports Authority of Nigeria (FAAN) has taken decisive action by closing the KFC facility at Murtala Muhammed International Airport (MMIA) in Lagos, effective March 28, 2024.
This action comes in response to a social media report by a Passenger with Reduced Mobility (PRM), who alleged discriminatory treatment at MMIA. The MD/CEO of FAAN, Mrs. Olubunmi Kuku, promptly intervened by deploying a management team to investigate the matter, including Mrs. Obiageli Orah (Director, Public Affairs and Consumer Protection), Mr. Sunday Ayodele (Regional Manager South West), Mrs. Ijeoma Nwosu-Igbo (Ag. General Manager Public Affairs), and Mr. Kerri (International Terminal Manager).
Based on the team’s findings, FAAN has decided to shut down the KFC facility where the incident occurred. The Authority has mandated that KFC management issue a written apology to the affected PRM and display a policy statement of non-discrimination prominently at the entrance of their MMIA facility before resuming operations.
FAAN has issued an unreserved apology to the affected Passenger with Reduced Mobility and reassures all airport users of its commitment to protecting the rights of every passenger.